Companies should 'remain calm' when negotiating a contract
Displaying anger can undermine a negotiator's credibility
19 August 2010
Firms should teach their employees to remain calm when
negotiating a contract, it has been claimed.
Negotiators are often placed in stressful situations where it
may be easy to become irritated if they are working to a strict
deadline or are unable to make a breakthrough during talks.
Greg Williams, an international negotiations expert writing for
ezinearticles.com, claimed staff should learn to keep their
emotions in check.
He said: "When you're disgruntled in a negotiation, conceal it.
If you allow it to seep into the negotiation, you run the risk of
poisoning the environment, and instilling animosity in the other
negotiator."
Businesses which openly display emotion during negotiations
could lose credibility and this could undermine their position.
Mr Williams advised employees to quickly identify when they are
becoming agitated before it becomes an issue.
By becoming aware of the situations which can promote anger, a
negotiator should be able to avoid them, he added.